Society

Putting people at the center of our business

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Our targets
Part of CETIN Bulgaria’s fabric is the desire to understand, care for and support people - it is a driver and motivator. We are dedicated to improve interaction with all our employees, thus gaining insight into their motivation and passions and how to help them be their best selves at the company. The company can proudly highlight its strong gender balance with women in leadership. CETIN Bulgaria is also a strong advocate for professional development both for all employees by providing them with requested trainings and by building strong and lasting partnerships with educational institutions across the country. We also aim at continuously improve customer engagement processes to help us collect and incorporate feedback and continually improve our services and range of products. 

Regular employee surveys 

Our goal is to achieve greater than 60% participation in company surveys and to improve that percentage annually. 

Robust well-being program 

The well-being program is designed with a strong emphasis on enhancing the overall physical and mental health of employees. Simultaneously, the program aims to foster a healthy work-life balance for all employees. It encompasses a wide range of activities, including sports matches, exercises, seminars, and workshops on healthy eating, and mental health. 

0 workplace injuries 

We will secure injury prevention programs in place designed to keep injuries classified as severe or fatal at zero. 

Equal opportunities for everyone 

Taking care of the development of all employees is a cornerstone of CETIN Bulgaria. We will be establishing a Establish a Talent development programme, which will aim at supporting the talents of our employees and helping them be their best selves. 

Progress highlights 

Regular employee surveys 

We have achieved 61 % participation in our regular employee engagement survey in 2023, addressing the most frequent concerns of our employees as a response to their feedback. 

Robust well-being program 

In 2023, as part of the popular among all employees CETIN Wellbeing program, we organized a significant amount of diverse activities– tennis tournaments, nature runs, hiking, cycling, various mental and physical health sessions with subject matter experts.

0 workplace injuries 

In 2023, we had 0 employee injuries classified as severe or fatal.

Equal opportunities for everyone

We have introduced DEI policy and upskilled our top managers in combating unconscious biases via 2 day dedicated trainning program. 

Impact stories

Follow our steps towards sustainability and carbon neutrality 
SD-WAN: The network strategy of the future
The SD-WAN networking strategy allows companies to replace outdated firewalls, routers, and WAN optimization appliances with a single appliance. This minimizes hardware requirements and power consumption. In addition, the entire strategy is sustainable and has a high-security profile. The project will be completed later this year.
CETIN Bulgaria dedicated one of the autumn weekends to charity
A group of employees participated in 2 charity events, thus showing that united we can bring good change in the country.
Telecommunications: accelerated growth after the pandemic
The year 2022 passed under the sign of rising inflation and increased prices of energy sources, raw materials, and services. How have you fared in this dynamic environment? In 2022, the entire business both in Bulgaria and globally was faced with many challenges, risks, and uncertainties. The telecommunications industry, and CETIN in particular, has not been spared the impact of what is happening around us and the complex economic environment. This has translated into extreme price increases and unpredictable movements in the cost of electricity, severe bottlenecks in supply chains, and inflationary pressures on the prices of materials and services.

Documents for download

Download respective documents for this area
Quality management
CETIN BG 9001 2015 en
CETIN BG quality policy
Health and safety management
Health and Safety Policy
Certificate for Health and Safety Management Systems (ISO45001)
IT services management
CETIN BG 20000 1 2018 en
CETIN BG it services policy